Terms of Service & Liability Waiver


1. Company Identity & Agreement Scope


These Terms of Service & Liability Waiver (“Agreement”) are issued by Faith Janitorial Corporation (“Company”), which includes services provided under its division and operating brand, DeepCleaners of America (“DeepCleaners of America”).

DeepCleaners of America is a division, trade name, and operating brand of Faith Janitorial Corporation. Any services performed, invoiced, scheduled, marketed, or communicated under the name “DeepCleaners of America” are services provided by Faith Janitorial Corporation, and all terms, protections, limitations of liability, and releases in this Agreement apply to services performed under either name.


By requesting, scheduling, approving, paying for, or allowing services to begin, the customer (“Client”) confirms that they have read, understood, and agreed to this Agreement.


This Agreement applies to all services, including, but not limited to: deep cleaning, construction cleaning, pressure washing, window cleaning, carpet cleaning, odor treatments, specialty cleaning, and related services.


2. Scheduling & Service Availability


Appointments are scheduled based on availability and on a first-come, first-served basis. The Company reserves the right to adjust, reschedule, or cancel appointments due to staffing, weather, site conditions, safety concerns, access issues, or other operational needs.


Service hours are typically scheduled between 7:00 AM and 7:00 PM, seven (7) days per week, unless otherwise agreed in writing.


3. Cancellations & Rescheduling


A minimum 24-hour notice is required to cancel or reschedule a confirmed appointment.


If proper notice is not provided and Company personnel arrive at the service location, the Client agrees that a trip charge may be assessed and is due for the missed service visit.


4. Payments & Authorization


Unless otherwise agreed in writing, payment is due upon completion of service.


A payment authorization, estimate approval, and/or invoice approval may be required prior to scheduling and/or before service begins. Accepted payment methods may include major credit cards, debit cards, and approved checks processed through the Company’s merchant provider.


For check payments, the Client must provide a valid state-issued driver’s license and an active phone number. The Company reserves the right to modify accepted payment methods at any time.


By approving an estimate or invoice, the Client authorizes the Company to process payment upon completion of service.


5. Client Responsibilities & Service Readiness


The Client is responsible for ensuring the service location is in safe, operable condition and ready for service. Unless specifically included in writing, cleaning prices do not include:

  • Moving or removing furniture, boxes, clothing, household objects, equipment, or clutter
  • Haul-away or disposal of bulky items, furniture, or oversized trash
  • Repairs, restoration, remediation, or specialized hazardous cleanup


Additional charges may apply if service areas are not ready upon arrival or if additional “prep” work is required.


Pets: The Client must remove or safely secure all pets. The Company is not responsible for pet-related issues that may arise from cleaning activity.


Allergies/Sensitivities/Illnesses: The Client must disclose allergies and sensitivities prior to service so the Company may adjust products when possible.


6. Service Limitations & Results Disclaimer


Cleaning results depend on the age, condition, and material composition of surfaces and items. The Company does not guarantee the complete removal of:

  • Permanent stains or discoloration
  • Lime scale, rust, corrosion, etching, or pitting
  • Mold/mildew staining (mold remediation is not provided)
  • Paint, construction residue, or embedded debris
  • Odors that may require multiple treatments


Cleaning may reveal pre-existing conditions or damage that were previously hidden by dirt, buildup, pollutants, or staining.


7. Unsafe or Unsanitary Conditions


The Company may refuse or discontinue service if conditions are unsafe or hazardous, including (not limited to):

  • Mold contamination or suspected remediation-level mold
  • Excessive bodily fluids, animal waste, or biohazards
  • Smoke, fumes, airborne powders, paints, or chemical hazards
  • Unsafe electrical, structural, or environmental conditions
  • Extreme temperatures or lack of working heat/air conditioning


The Client remains responsible for payment for completed work and/or trip charges when applicable.


8. Pressure Washing & Exterior Services


The Client acknowledges the inherent risks of pressure washing and exterior cleaning and agrees:

  • The Company may use the Client’s water and electricity for the project
  • The property should be weather-tight and properly maintained
  • The Company is not responsible for damage caused by defective construction, poor sealing, or improper installation/maintenance (including doors, windows, wiring, vents, outlets, and similar components)
  • Concrete and exterior surfaces may reveal imperfections after cleaning
  • Window spotting may occur unless window cleaning is included in the scope


Stains such as rust, artillery fungus, some paints, and severe mineral buildup may not be fully removable.


9. Basement & Moisture Considerations


Basements must have proper ventilation. The Client understands moisture and odors may persist after cleaning and that a dehumidifier may be recommended for drying. Additional equipment or surcharges may apply if required for safe performance.


10. Photo / Video Authorization (Media Release)


The Client authorizes the Company to capture photos and/or video for:

  • Before-and-after verification
  • Training and quality control
  • Inspection documentation
  • Service complaint resolution
  • Marketing (including website, social media, and print)


The Client waives any right to royalties or compensation and releases the Company from claims related to authorized image use.


11. Satisfaction Guarantee & Reporting Concerns (No Refunds)


The Company’s goal is outstanding quality service. No refunds are issued.

The Client has twenty-four (24) hours from service completion to inspect the work and report concerns. To be eligible for a no-cost return visit (when applicable), concerns must:

  1. Be submitted in writing within 24 hours of the service date, and
  2. Include clear photos showing the issue (date/time stamp strongly recommended), and
  3. Be submitted using one of the following methods:


If the complaint meets the above requirements and relates to the paid scope of work, the Company will return to correct the issue at no additional charge.


12. Limitation of Liability & Release


The Client acknowledges that cleaning and pressure washing involve inherent risks. To the fullest extent permitted by law, the Client releases and holds harmless the Company (Faith Janitorial Corporation and its division DeepCleaners of America) from any and all liability arising from the services, including but not limited to:

  • Property damage associated with pre-existing conditions, defective materials, improper installation, or deterioration
  • Surface failure, discoloration, etching, corrosion, and wear
  • Water intrusion from poor sealing, weather-tightness failures, or construction defects
  • Chemical reactions on unknown or sensitive surfaces not disclosed by the Client


The Client agrees it is their responsibility to secure personal property and disclose sensitive materials or conditions prior to service.


13. Governing Law & Venue


This Agreement shall be governed by the laws of the State of Illinois, without regard to conflict-of-law principles. Any claim or legal action arising out of this Agreement shall be filed in a court of competent jurisdiction located in Illinois.


14. Entire Agreement


This Agreement constitutes the entire agreement between the Client and the Company and supersedes all prior discussions or

representations, whether written or oral.


Digital Acceptance


By any of the following actions, the Client agrees to this Agreement:

  • Scheduling service
  • Submitting a booking request
  • Approving an estimate or invoice
  • Paying an invoice (online or in person)
  • Replying “YES” to an SMS approval request
  • Allowing work to begin at the service location


Terms of Service Agreement & Liability Waver Agreement